Refund Policy

Last updated: 15th April 2025

General Policy

We understand that circumstances change, and we aim to provide a fair and flexible refund policy. For subscription services, we offer prorated refunds for the unused portion of your subscription period.

Refund Eligibility

You may request a refund for the following reasons:

• Subscription Cancellation: If you cancel your subscription before the end of your billing period and don't want to use your remaining subscription until the end of the current billing period, we'll provide a prorated refund for the unused time.
• Technical Errors: If a significant technical error on our platform prevented you from using the service you paid for, and we are unable to resolve the issue within a reasonable timeframe.
• Billing Errors: If you were charged incorrectly due to a billing system error.
• Dissatisfaction: If you're not satisfied with our service within your current billing period.
• Legal Requirements: If required by applicable consumer protection laws in your jurisdiction.

Requesting a Refund

To request a refund, please contact us at [email protected]. Please include the following information:

• Your username
• The email address associated with your account
• The date and amount of the transaction
• (Optional) A brief explanation of why you're requesting a refund
• (Optional) Any relevant supporting documentation (e.g., screenshots of errors)

Note: If you directly purchased coins and have already used them on premium AI chat models, only the remaining unused balance will be eligible for refund since we're directly charged by our API provider for the credits you use and they do not offer refunds. If you're requesting a refund for a subscription and used some of the coins that come with the subscription (25% of the subscription amount), those coins will be deducted from the refund amount.

We will review your request and respond within a reasonable timeframe. We reserve the right to deny refund requests that do not meet the criteria outlined in this policy.

Subscription Cancellations

You can cancel your subscription at any time through your account settings. Cancellations will take effect at the end of your current billing period. You will retain access to the service until the end of the billing period, and no further charges will be made. We also provide pro-rata refunds for partial subscription periods if you're not satisfied with the service and want to have it cancelled immediately if you email us at [email protected].

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically.

Contact Us

If you have any questions about our Refund Policy, please contact us at [email protected].